How we collect, use, store, and protect your personal information when you use our website, request consultations, or participate in wellness programmes.
This Privacy Policy explains how personal information is collected, used, stored, and protected when you use our website, request consultations, participate in wellness programmes, or interact with our services. By using the platform, you acknowledge and accept the practices described below.
We collect information you provide, including your name, email address, phone number, date of birth, appointment preferences, service requests, and relevant health or wellness details. Limited technical information, such as browser type, device details, and site activity, may also be collected to improve security and performance.
Your information is used to arrange appointments, coordinate services, provide personalised guidance, respond to enquiries, and improve our platform. With your consent, we may also send wellness updates and newsletters. Personal information is never sold or used for unrelated advertising purposes.
Cookies help maintain website functionality, remember preferences, improve performance, and enhance your experience. Analytics cookies help us understand how visitors use the site. You may disable cookies through your browser settings, although some features may not function as intended.
We protect personal information using administrative, technical, and physical safeguards, including encryption, restricted access, secure infrastructure, monitoring, and regular security reviews. While no online system is completely secure, we continually improve our practices to reduce potential risks.
You may choose whether to receive newsletters and promotional communications. Marketing messages can be stopped at any time using available unsubscribe options. Essential service communications, including appointment confirmations, reminders, and important updates, may still be sent when necessary.
We may work with trusted service providers, healthcare professionals, scheduling platforms, payment processors, and technology partners. Information is shared only when necessary to deliver requested services, and all partners are expected to maintain appropriate confidentiality and security standards.
You may request access to your personal information, ask for corrections, request deletion where permitted by law, restrict certain processing, withdraw consent, or request a copy of your information. Identity verification may be required before requests are completed.
This Privacy Policy may be updated periodically to reflect changes in services, legal requirements, or operational practices. Updated versions will be published on this page, and continued use of the platform indicates acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy, please contact our support team through the methods listed on our Contact page. We are committed to addressing your concerns promptly and transparently.